Shipping and Returns
ORDERING
Most orders placed on theclean-beauty.com are processed within 1-2 business days from the time order is placed. Orders placed during the weekend will be processed the following Monday. Orders placed during a holiday will be processed the next business day. Currently, ordering from theclean-beauty.com is only available to customers in the U.S.
Please note: Orders cannot be cancelled after they are placed, so please review all billing and shipping info prior to placing your order. If there is an error, we will do our best to assist, but in most cases you will need to complete the return process in order to receive a refund.
SHIPPING
During the holiday we can only offer Standard Ground Shipping which has an expected delivery time of 5-7 business days from the time the order is processed. We ship via USPS, UPS Surepost and Fedex Home Delivery. Transit times vary based on delivery location.
Free Standard Ground Shipping is available within the contiguous United States on orders over $50 (excluding discounts/promotions and tax). Free shipping is automatically applied to qualifying orders upon check out.
Orders under $50 will assess a shipping charge of $7.99. Shipping charges apply for each individual address.
Restricted Hazardous Items: Certain items, including aerosols and alcohol-based products (e.g. perfumes, diffusers, rooms sprays etc.) are restricted from air-transport due to U.S. Department of Transportation regulations and must be shipped by ground shipping only and will potentially take additional time to arrive. For this reason we cannot guarantee any expected delivery date.
International shipping
We regret that Clean Beauty products can only be shipped to the 50 U.S. states at this time.
RETURNS and REPLACEMENTS
CLEAN BEAUTY COLLECTIVE honors a 30-day money-back satisfaction guarantee. If for any reason you are not completely satisfied with your CLEAN BEAUTY COLLECTIVE order, simply return the unused portion and your theclean-beauty.com receipt within 30 days of purchase and we will reimburse your account for the full amount. We’re sorry; Shipping & Handling fees are not refundable. Returns will ONLY be granted on items purchased from theclean-beauty.com.
If your product was damaged in transit, please reach out to [email protected] and provide your order # and a photograph of the damaged product. Someone from Customer Service will get back to you regarding a replacement.
In order to initiate a RETURN, you will need your Order #. It can be found on your confirmation email sent to you at time of purchase. You may also find it by signing up for a theclean-beauty.com Account by clicking on "Account" at the top right corner of the homepage. From there you will be guided through the process and all orders will be saved for future reference.
To start your RETURN, please go to https://www.theclean-beauty.com/apps/returns. You will be asked to input your order details. From there you will be able to initiate your RETURN. All refunds are processed once your return is scanned in by the carrier. Refunds may take up to 10 business days to see on your credit card statement depending on your financial institution. You will receive a confirmation email when your return and refund is processed. If you do not do so, please check your spam folders. A missing email DOES NOT mean that your refund was not processed, so we kindly ask that you wait a few days before reaching out to Customer Service to ensure that your refund is truly missing.
Please include the printed order confirmation email or write the order # on a sheet of paper and include with the return. If you do not have a printer at home, you can take the provide QR code to FEDEX and they can print out everything for you. They can also provide a box if you no longer have one.
EXCHANGES
Unfortunately, we cannot provide exchanges at this time.
FINAL SALE ITEMS
Final Sale: Items marked as "Final Sale" cannot be returned or exchanged. They are also not eligible for any discounts or promo code usage unless otherwise noted.
CONTACT US
By email: [email protected]
Our Customer Service team is available to respond to any questions, concerns or feedback you may have. They are available to respond to your inquiries Mon-Fri 9am-5pm EST via [email protected] and will do their best to respond within 24-48 hours.